The Rise of Kiosk Apps

  • 21 August 2023

A kiosk app is a software designed to run on a tablet or computer that is set up specifically for that application. Kiosk apps provide a locked-down, simplified interface focused on delivering a dedicated task or set of information. The kiosk device is enclosed in a secure case with only the screen visible to users. Kiosk apps allow businesses to provide specialized self-service digital experiences.


Types of kiosk apps

 Kiosk apps have become prevalent across many industries and the best mobile app development companies in Kochi, as businesses recognize their benefits for customer engagement and streamlining operations. While all kiosk apps share common traits like simplified interfaces and limited functionality, there are several broad categories:

Retail Kiosk Apps

Retail stores represent one of the most popular settings for kiosk apps. In-store kiosks can allow customers to order food, check prices, locate items, and checkout purchases. Retail kiosk apps optimize the shopping experience and reduce demands on staff. Examples include:

  • Self-order kiosks at restaurants for browsing menus, customizing orders, and paying at the kiosk. This improves order accuracy and allows staff to focus on food preparation.
  • Self-checkout kiosks at grocery stores, pharmacies, and big box retailers. This reduces checkout lines and labour costs for cashier staffing.
  • Kiosks for checking prices and item availability. Customers can scan barcodes or search for items to verify stocks and pricing.
  • Rental payment kiosks at stores for DVD/video game rentals. Customers can quickly pay for and process rentals themselves

Informational Kiosk Apps

Interactive informational kiosk apps provide resources for visitors in venues like museums, zoos, hospitals, and more. Examples include:

  • Wayfinding/directory kiosks help visitors navigate large spaces and find points of interest or specific locations.
  • Exhibit information kiosks allow museum-goers to access deeper content on displays.
  • Hospital check-in kiosks enable patients to self-check in and complete paperwork before appointments.
  • Product demonstration kiosks let customers view specs, watch demos, and interact with products in stores.

Transportation Kiosk Apps

Transportation hubs like airports and train stations often have ticketing and informational kiosks to assist travellers. These include:

  • Self-ticketing kiosks for purchasing airline, train, or bus tickets on the spot. This prevents long ticket counter lines.
  • Schedule and status kiosks provide flight, train, bus, and subway schedules and real-time updates on vehicle arrivals, delays, and more.
  • Tourism kiosks supply information on local attractions, maps, and resources for visitors.

Specialized kiosk apps like these allow transportation facilities to provide 24/7 automated passenger services.

Kiosk apps enable all types of businesses to set up specialized digital stations that serve their customers in an easy, self-service manner. As kiosk technology continues advancing, adoption across industries is sure to grow.

The LuluMall app developed by WebCastle utilizes kiosk app technology to power self-service stations throughout the mall. Shoppers can leverage the easy-to-use kiosks to look up store details, view mall maps, find sales, and more. Kiosk apps provided WebCastle with the ability to create an intuitive, interactive official app to help visitors conveniently navigate LuluMall.

 Kiosk apps provide businesses and organizations with the ability to set up specialized digital stations to engage customers. While kiosks have been around for years, kiosk apps offer a more diverse, advanced set of features compared to the basic kiosks of the past. Now, kiosks can integrate sensors, cameras, mobile payments, data analytics, remote management, and more.

With their locked-down and simplified nature, kiosk apps, the Best mobile app development company in India, make technologies easily accessible for customers. Users are guided through logical sequences for lookups, transactions, check-ins and more. Whether in retail stores, airports, museums or medical offices, kiosk apps enhance self-service capabilities.

For businesses, benefits include reduced labour costs, better customer experiences through automation, 24/7 availability, and valuable user data. Kiosk apps also represent cost-effective investments compared to some other technology solutions. Apps can be built, deployed and updated quickly as business needs evolve.


As kiosk apps become even more sophisticated in the future with additions like AI integration, they will continue transforming customer interactions. More industries will adopt kiosk technology to reimagine what self-service looks like. Kiosk apps demonstrate how practical innovations can meet needs, drive growth and move businesses forward.